Customer Experience Summit | November 2, 2016 | Renaissance Chicago Downtown - Chicago, IL, USA

speakers

Past and Present Customer Experience Summit Speakers

Driving an Omni-Channel Experience View details

Kathryn Churches View details

Director, Customer Experience

American Family Insurance

Fireside Chat: Building (and Scaling) a Brand Through Personalization View details

Raaja Nemani

Co-Founder and CEO

Bucketfeet

Fireside Chat: Building (and Scaling) a Brand Through Personalization View details

Aaron Frazin

Founder and CEO

Charlie

The Power of Hello View details

Jacqueline Jasionowski View details

Founder & President

Luxtrinsic

Play to Win: Data-Driven Strategies for Pioneering a Customer-First Organization View details

Tim   Suther View details

Founder at Suther Strategic LLC

SIGNAL

Going “Glocal” View details

Diane Magers View details

Chairman of the Board

Customer Experience Professionals Association

Play to Win: Data-Driven Strategies for Pioneering a Customer-First Organization View details

Glenn White View details

Director, Marketing Infrastructure

Electronic Arts

Delighting Customers to Build Loyalty View details

Adrienne Marcotte View details

Senior Director, Enterprise Client Interactions & Campaign Management

CIBC

The ROI of Customer Centricity View details

Christopher Krohn

Vice President, Customer Experience

Sears Holdings Corporation

We Wrote The Book, Now You Get The Answers: How to Align Sales & Marketing View details

Andrea  Austin View details

VP of Sales 

InsideView

Driving an Omni-Channel Experience in Financial Services View details

Lucy Zachman View details

Managing Director - Digital

Synchrony Financial

Maintaining Customer Centricity View details

Muhammad Zeeshan View details

Director, Digital Marketing & UX

BNY Mellon

Why You Need an “Always On Customer Brain” for Magnificent Customer Experience View details

Matthew Nolan View details

Director, Product Marketing

Pegasystems

Leveraging Loyalty View details

Brad Jaehn View details

Former VP of Global Digital Experience

McDonalds

Technology and Customer Care View details

Tim Genovese View details

VP Quality

InterContinental Hotels Group

Leveraging Customer Behavior and Emotion for Top Shelf Customer Experience View details

Jill Rasmussen View details

Marketing Officer- Internet and Mobile Experience

Amica Mutual Insurance Co.

Outstanding Experiences through Social and Commerce Best Practices View details

Tabitha Dunn View details

VP, Customer Experience

Concur

The Customer Experience Journey View details

Somesh Chablani View details

Vice President, Managed Services

SunGard

Sweating the Small Stuff for Huge Dividends View details

Jeannie Walters View details

CEO & Chief Customer Experience Investigator

360Connext

Bringing the Customer Experience to Life and Branding It View details

Tim Perek View details

Head of Customer Experience- North America

Schneider Electric

Customer Experience Management: Earning Customers for Life View details

Vicki Whichard View details

Customer Experience Officer

BlueCross BlueShield of South Carolina

How Big Data will Change the Way Organizations Connect with Customers View details

Rene Schuurman View details

Director - Global Market Manager Channel Services

Citi

Customer Experience Management: Earning Customers for Life View details

Kendall Nygard View details

VP Service Experience

Ameriprise Financial Services, Inc.

Customer Experience Management: Earning Customers for Life View details

Chris Smith View details

VP, Consumer Experience

AIG

The Impact of the Mobile Explosion on Customer Interaction and Experience View details

Mark Smith View details

Chief Information Officer

NKSFB Nigro, Karlin, Segal, Feldstein & Bolno

Collaboration: Strategies for Unifying Metrics to Effectively Manage the Customer Experience View details

John Wannemacher View details

Vice President of Strategic Marketing

Pearson

The Experience Revolution: Contact Center Trends and Priorities View details

Liz Ross View details

Global CMO

IPG Mediabrands

Cross Functional Alignment- Making a Pillar of Excellence View details

Julie Hoffmann View details

Executive Director Digital and Consumer Experience

MGM Resorts International

Cross Functional Alignment- Making a Pillar of Excellence View details

Cecilia Carbonelli View details

VP IT

Genworth Financial Canada

Cross Functional Alignment- Making a Pillar of Excellence View details

Simon Thomas View details

Senior Director IT, Marketing ERP and Targeted Interactions CRM Technologies

Sears Holdings

Cross Functional Alignment- Making a Pillar of Excellence View details

Jacey Silverberg View details

Senior Director, Targeted Interactions (CRM) Operations

Sears Holdings Corporation

Customer-Centricity means Retention is the new Acquisition View details

Kareema Mejri View details

Vice President Customer Centricity

Metlife

Customer Experience Management: Earning Customers for Life View details

Heather Magaha View details

SVP, National Client Services Manager

Wells Fargo

Standardization in Customer Experience View details

Donna Peeples View details

Former Chief Customer Officer

AIG

How Big Data will Change the Way Organizations Connect with Customers View details

Amas Tenumah View details

Vice President, Operations

Teleflora

Hearing the voice amidst the noise View details

Debbi Wynn View details

Senior Director, CNN Viewer Communications Management

Turner Broadcasting - CNN

IT Business Relationship Management for Success View details

Ibrahim Jackson View details

Executive Director of Business Relationship Management (BRM)

The Estee Lauder Companies Inc.

Customer Experience Management: Earning Customers for Life View details

Retha Hunsicker View details

Vice President Customer Contact Operations

Duke Energy

First There Were 5 Ps In Marketing; Then 4 Rs In Loyalty and Now The Big C In Customer Centricity View details

Timothy Teran View details

SVP, Consumer Insights & Strategy

Macy's Inc.

Customer Experience Management: Earning Customers for Life View details

Pavandeep Kalra View details

Head of Consumer Data & Insights

Nokia

Customer engagement in todays digital age View details

Tim Walter View details

Chief Information/Digital Officer

The Packaging Wholesalers

 

The Customer Experience Summit is a chance to network, learn and engage with your peers on key industry concerns. Take some time out of the office to discuss and tackle the big issues currently affecting your company.

If you are interested in speaking at the summit Heed our Call for Speakers to submit your proposed session topic!

For more information about the Customer Experience Summit contact marketing@cdmmedia.com